• HACKENSACK
• /
• NJ

United Merchant Services, Inc. ("UMSI") is a New Jersey-based, comprehensive payment processing company for merchants nationwide. UMSI continues to introduce innovative payment products and services to merchants and its commitment to excellent customer service has made UMSI one of the top private payment processors in the nation.
Also, UMSI understands that the demand for efficiency and profitability are universal no matter the type or size of your business is. UMSI is committed to providing cutting edge solutions such as the highly-touted "ECR Integration Program" and computer-based Point of Sale solutions (www.upsolution.com) to help businesses reach their full potential. All offered products will seamlessly integrate into your current business environment.
We are looking for Customer Support Technician to support our merchants/sales partners in our HQ office in Hackensack, NJ.


Responsibilities
•A tech support provides training and technical assistance to merchants and agents.
•Tech Support Representatives are responsible for troubleshooting of terminal and POS computer hardware and software.
•The position requires interaction with customers helping them resolve their technical issues through electronic medium such as email or phone.

Qualifications
•Good oral & written communication skills
•Professional telephone etiquette
•Able to work in night and weekend as well as weekdays
•Good knowledge on terminal functionalities and download file is a plus
•Bilingual in Korean and English

Benefits
•Health, Dental, and Vision Insurance
•Paid Time Off
•401(K)

We are an equal opportunity employer.

Please note your applying position in subject line and send your resume to hr@unitedmerchant.com

• $ 14-16
• /